FAQ & Policies – Chile Memories Tours
Frequently Asked Questions (FAQ)
What does the tour include?
Includes everything listed in the description: local guide, specified internal transfers, indicated entrance fees/activities, and support from Chile Memories before and during the experience. Accommodation and meals are only included if explicitly mentioned.
What is NOT included?
Flights/transfers not mentioned, personal insurance, tips, personal expenses, and optional activities are not included. If you have any questions, please contact us and we'll answer them immediately.
How do I make a reservation?
Click the WhatsApp button and tell us: tentative dates, number of people, type of trip (family, couple, friends/solo). We'll confirm availability and the final price, and send you a secure payment link.
How do I pay?
Payment can be made via a payment link (international/Chilean credit card) or Chilean bank transfer. To confirm your spot, we require a deposit of 30–50% (depending on the tour). The balance is due 7–15 days before departure.
Can it be customized?
Yes. We adjust the pace, accommodation, activities, and extras (photography, tastings, hot springs, etc.). Our hallmark is tailoring it to your needs.
Languages
Spanish / English. Please inquire about other languages in advance.
Climate and recommended equipment
Layered clothing, windproof/waterproof jacket, comfortable hiking boots, sunscreen, hat, reusable water bottle. We'll send you a checklist based on your destination/season.
Health, age and physical level
Most experiences are Easy/Medium . If you have medical conditions or are traveling with children/seniors, please let us know so we can adapt the plan.
Travel insurance
We recommend travel insurance that covers accidents, health, and cancellations. If you'd like, we can help you with the options.
Photos and image usage
We can take souvenir photos. We only share images with permission; if you prefer complete privacy, please let us know before we begin.
Contact and support
Are the tours private or shared? We primarily work with private tours and small groups. If a shared option is available, it will be indicated on each tour. What happens if the weather changes? We adjust the route and timing to ensure safety and a positive experience. If necessary, the tour will be rescheduled according to the tour policy. How do I book? Book via WhatsApp or our online form. We'll confirm availability and coordinate the details. What should I bring? Layered clothing, sunscreen, water, and comfortable shoes. We'll send you a checklist for each tour.
WhatsApp: +56 9 7613 7821 (quick response). Emergencies during the tour: direct number of the assigned guide.
Change and cancellation policies
Rescheduling: Free of charge up to 15 days before the start date (subject to availability). Less than 15 days: we will try to reschedule without penalty; if this is not possible, cancellation terms apply.
Cancellations by the traveler:
• Up to 30 days prior: 90% refund of the total paid (administrative/operator costs are retained).
• 29–15 days : 70% refund.
• 14–7 days : 50% refund.
• 6 days or less / no-show : no refund.
Cancellation due to force majeure/severe weather/external causes: If safety is compromised or a supplier closes for reasons beyond our control, we will offer to reschedule , change the activity , or issue a voucher for the amount paid. If you do not accept alternatives, we will apply a proportional refund based on unincurred costs.
Flights, delays, and documentation: Flights and personal documents (passport, visas, vaccinations) are the traveler's responsibility. If you arrive late or miss an activity due to circumstances beyond our control, we will do our best to reschedule you, but non-refundable additional costs may apply.
Destination conditions: Some tours have limited availability and variable weather/operational conditions (e.g., national parks, boating, climbing). The itinerary may be adjusted while maintaining the value of the experience.
Safety: We work with local guides and adhere to safety standards. We ask that you follow the guide's instructions to protect your well-being and the environment.
Responsibility: Chile Memories acts as an organizer/curator of experiences in conjunction with local operators. Each activity is governed by its own protocols and insurance policies. By booking, you accept these policies and declare that you are fit to participate in the contracted activities.
Quick Info (EN)
Includes: Local guide, listed transfers/entries/activities. Lodging/meals only if stated.
Not included: Flights, travel insurance, tips, personal expenses, optional activities.
Booking: Message us on WhatsApp with dates, people, preferences. We confirm availability & send a secure payment link.
Payments: 30–50% deposit to secure; balance due 7–15 days before.
Changes/Cancellations: Free reschedule up to 15 days (subject to availability). Refund tiers: 90% (≤30d), 70% (29–15d), 50% (14–7d), 0% (≤6d/no-show). Weather/force majeure: reschedule/alternative/voucher.
Safety: Follow guide instructions. Travel insurance strongly recommended.
I'm Matías, founder of Chile Memories, an ecosystem born from a profound journey into the essence of Chile: its inspiring landscapes, its welcoming people, and its stories that deserve to be told. We are a Chilean project that combines experiential tourism , local textiles , and outdoor education , creating a platform that connects travelers, nature lovers, and local communities through authentic and memorable experiences.
We are a brand created by professional guides , passionate about exploring Chile from north to south, and by a creative team that transforms those memories into personalized tours , t-shirts with Chilean identity , and educational programs in nature . Our purpose is simple yet powerful: for everyone to feel Chile, experience it, and remember it forever .
On our tours, we aim to showcase the true Chile: adventure, culture, hospitality, and human connection. In our textile line, each design pays homage to a Chilean region—Valparaíso, Cajón del Maipo, Pucón, Torres del Paine, Atacama, Rapa Nui—transforming art and landscape into a unique piece. And in our educational programs, we take children and young people to reconnect with nature, strengthening outdoor learning.
We believe in responsible, personal, professional, and meaningful tourism. We are an ecosystem where experiences, design, and education coexist, designed for those seeking more than just a souvenir: they seek a story to stay with them for a lifetime.
Chile Memories: we travel, create and educate so that Chile stays with you.
